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Most people’s natural reaction is to avoid conflict at all costs, especially in the workplace. But the right kind of conflict can actually foster innovation, creativity and improved business results.
Part of the role of leaders and managers is developing others. In this topic you will learn how to do this in a way that creates the right amount of challenge for the employee and also ensures that you and your organization are getting the results they need.
Creating networks, knowledge sharing, and building relationships – are not new concepts, but they’ve become essential skills for business success in the 21st century.
Understanding culture and the transforming impact of diversity on organizational performance are key themes in this topic.
We are consistently producing and creating work, but how do you make sure that you are creating quality work? Quality is measurable. Each of us is able to define what is meant by quality and most of us have been on the receiving end of poor quality.
With few exceptions, most of us have to work as part of a team. This topic provides skills on how to build teams for optimum results – from identifying different types of teams, appreciating the various roles and leadership styles needed, through to how to motivate and celebrate success.
The ILM Level 5 Award in Leadership and Management qualification helps department heads, practicing middle managers and project managers improve performance and prepare for senior management responsibilities.
The ILM Level 3 Award in Leadership and Management qualification helps practicing team leaders move up to the next level of management, helping them lead people through organizational change, budget cuts or other pressures.
The Chartered Management Institute (CMI) is the only chartered professional body in the field. Recent research undertaken by the CMI explored a wide range of benefits for undertaking management qualifications. 85% of respondents agreed that their qualification had improved their own and their teams’ performance, and over half advised that their qualification had helped them in gaining a promotion.
When a leader encourages people to talk about their problems, provides support for others and encourages support of one other, establishes and facilitates close relationships in the team, creates a culture where helping somebody is the norm, leads by example by talking about their own problems/feelings, and leads with heart and humanity.
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